Casumo customers frequently ask these questions before, during, and after placing their eSport bets.
Understandably, playing at an online casino with more than 1,500 games can be intimidating. However, you can quickly and easily locate your desired games thanks to a well-designed user interface. Their specialized game browser makes it easy to search by game type, name, or other categories, such as popularity and recentness. Bettors can find the "Game Browser" link on any page to take them to this helpful search engine.
Ensure that the information you provided to the casino is correct before submitting it to them. In this case, you'll have to make a new Casumo name if the one you've chosen has already been taken. It's possible that you signed up for the casino before realizing your email address was already in use. You can regain access to your account by visiting the 'I forgot my password' page or contacting customer service.
Banking methods can vary depending on a user's country of residence, as is common in the industry. Creating an account and going to the cashier section of Casumo is the best way to see all of the banking options available for deposits and withdrawals.
When you make a deposit, double-check that all of the information you entered is accurate. There are numerous additional reasons why your deposit failed, a few of which are listed below:
If you have addressed all of these points and the problem persists, you should contact customer support.
The first thing you should do is check if any funds have been charged from your card. If they were, you must contact customer service. They will track down and resolve the issue. They may require a copy of the transaction in some cases to investigate with the payment provider.
This typically occurs when communication with the server is lost. You should attempt to log out and re-log into your account. In some cases, you may need to restart the browser. If the issue persists after trying all of the above, you should contact customer support.
Casumo's reward system is complex. Occasionally, you will receive a reward for leveling up, but not always. However, there is nothing to fear here. All points earned are saved and carried over to the next level. So, if you didn't get a reward right away, your odds of earning one later are greater.